Union 1109 – Technician I  Communication Technician (Tech 1): Job requirements are to be able to perform site preparation and finishing, pulling and termination of cable, installation of station apparatus and operational tests for all PBX and all key system products. Must be able to read and understand blueprints, floor plans and schematics, as necessary to perform job duties. Responsible for the integrity of cable and wire from the MDF to the station apparatus.   Additionally, the position must be able to: completely install all PBXs, ...

Location:   This position is open to candidates located in Smyrna, Franklin, and Decherd, Tennessee. This role involves driving to customer locations and requires a candidate resides in close proximity to these areas.   Position Overview:  

Summary  C1...

Summary Maintain and support the organization’s critical business applications through best practices, under the direction and technical oversight of the Senior Applications System Administrator. The Applications System Administrator will be responsible for configuration, issue resolution, and day-to-day administration of one or several applications including ConnectWise, Microsoft CRM, and Ivanti in addition to other existing or future applications as needed. 

Summary The Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic.  This position primarily focuses on solving business challenges for the ConvergeOne’s customers with Outcome Based solutions that includes strategic products and services.   The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs.  The Solutions Architect is well versed in all market offerings in their area of...

Summary The Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic.  This position primarily focuses on solving business challenges for the ConvergeOne’s customers with Outcome Based solutions that includes strategic products and services.   The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs.  The Solutions Architect is well versed in all market offerings in their area of...

Summary The Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic.  This position primarily focuses on solving business challenges for the ConvergeOne’s customers with Outcome Based solutions that includes strategic products and services.   The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs.  The Solutions Architect is well versed in all market offerings in their area of...

Summary The Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic.  This position primarily focuses on solving business challenges for the ConvergeOne’s customers with Outcome Based solutions that includes strategic products and services.   The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs.  The Solutions Architect is well versed in all market offerings in their area of...

Summary The Solutions Architect – Hybrid Cloud is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic. This position primarily focuses on solving business challenges for ConvergeOne’s customers with Outcome Based solutions that includes strategic products and services. The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs. The Solutions Architect is well versed in all market offerings in their area of expertise and works closely with the account team to ensure full accuracy of the solution design during the lifecycle of the sale. Additionally, this position can...

Summary An Enterprise Architect (EA) focuses on the big picture, creating technology strategies that enhance connectivity and human experiences across the entire organization. An Enterprise Architect is the technical lead for the customer that transcends the Account Executive and is the primary technical contact for the customer. The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs. The Enterprise Architect is well versed in all market offerings in their area of expertise and works closely with the account team to ensure full accuracy of the solution design during the lifecycle of the sale. Also, this position...

The Software Developer III plays an important role in the support and development of the Converge-One applications, supported by the IT team. The Software Developer’s role is to help plan, design, develop, launch, and maintain the systems and solutions in support of core organizational functions. This will include helping resolve performance issues and support tickets, identifying and recommending solutions to remediate chronic issues and poor performing software, identify ways to improve productivity, and helping to implement best practices related to software development, including coding standards, integration and security best practices.

Summary The MuleSoft Developer plays an important role in the support and development of the modernization and ongoing innovation of ConvergeOne applications supported by the IT Team. The MuleSoft Developer’s role is to help plan, design, develop, launch, and maintain the systems and solutions in support of core organizational functions. This will include helping resolve performance issues and support tickets, identifying and recommending solutions to remediate chronic issues and poor performing software, identify ways to improve productivity, and helping to implement best practices related to software development, including coding standards, integration, and security best practices.

The SharePoint Developer will both support the day to day Developer/Administrator functions of the SharePoint environment and development of solutions to support the growing business needs of the enterprise. This individual will apply proven communication skills and problem-solving skills, collaborate with various teams within the business, and demonstrate a knowledge and understanding of best practices within the application and enterprise environment.

Summary The Solutions Consultant is responsible for designing Genesys solutions and overseeing the implementation of that design. The primary objective of this role is to understand customer objectives and requirements and design solutions that meet those objectives and requirements based on knowledge of the Customer and the Genesys platform. The Solution Consultant is responsible for gathering, analyzing, and clarifying customer requirements and then creating a design, including detailed documentation, to meet those requirements in addition to consulting with customers on best practices.

The Application Support Analyst's role is to deliver effective and efficient support to ConvergeOne internal end users in their use of multipleenterprise business applications to fulfill business objectives. This includes troubleshooting applications and software for all...

The Technology Support Analyst is responsible for Tier I and Tier II end users support within organization to include answering calls and tickets from end users with technical questions, providing expert support and troubleshooting of hardware and software.  The Technology Support Analyst is also responsible for finding a resolution for end users in a professional, accurate and timely manner or gathering all the required information to be escalated to the appropriate teams.  The Technology Support Analyst will work with the Imaging Specialist and perform physical inventory.

Summary ConvergeOne is seeking an energetic and experienced Customer Success Manager (CSM) to join the highly-strategic Lifecycle Services team focused on delivering best-in-class adoption services to help clients’ adopt their Cisco software solutions.  The CSM owns delivery of ConvergeOne’s Adoption Services intended to increase product awareness, mitigate adoption barriers, and drive overall product consumption of Cisco software solutions.  Additionally, the CSM is responsible for identifying expansion opportunities.   As the clients’ trusted advisor, the CSM plays a key role in working with clients’ key stakeholders and developing an adoption success plan designed...

Summary The Senior Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic.  This position primarily focuses on consulting with ConvergeOne’s Enterprise Customers to develop solid strategies with Outcome Based solutions that deliver measurable results thru ROI and TCO models. The position is responsible for assessing customer needs and tailoring customized architectures that have strategic value and are complex in nature to fit business needs.  The Senior Solutions Architect is well...

Summary As an AI Developer, you will be responsible for designing, developing, and deploying AI models and systems that drive meaningful outcomes for our customers. You will collaborate with cross-functional teams to identify opportunities for automation, optimization, and innovation. This role requires a strong foundation in machine learning, deep learning, and data science, as well as a passion for solving challenging problems.

Summary The Manager, Software Release Management is responsible for managing a team of technical associates responsible for reporting and implementing software updates for managed service customers. This is accomplished by understanding and adhering to processes and procedures of the functional area to ensure timely and consistent results for the customer base.

Summary The Business Analyst’s role is to analyze, specify and validate the business needs of the organizations. In this role, the BA will plan, design, develop, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Business Analyst is also responsible for supporting the development process, and ensuring that project deliverables are met according to specifications. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments.

Summary The NetSuite Developer plays an important role in the support and development of the Converge-One applications, supported by the IT team. The NetSuite Developer’s role is to help plan, design, develop, launch, and maintain the systems and solutions in support of core organizational functions. This will include helping resolve performance issues and support tickets, identifying and recommending solutions to remediate chronic issues and poor performing software, identify ways to improve productivity, and helping to implement best practices related to software development, including coding standards, integration...

Summary The MuleSoft Developer plays an important role in the support and development of the modernization and ongoing innovation of ConvergeOne applications supported by the IT Team. The MuleSoft Developer’s role is to help plan, design, develop, launch, and maintain the systems and solutions in support of core organizational functions. This will include helping resolve performance issues and support tickets, identifying and recommending solutions to remediate chronic issues and poor performing software, identify ways to improve productivity, and helping to implement best practices related to software development, including coding standards, integration, and security best practices.

Summary The Advanced Diagnostics Engineer (ADE) has the responsibility to serve as an escalation point to assist the ConvergeOne Customer Success Center (CSC) engineers with managing, troubleshooting and supporting issues for ConvergeOne’s maintenance and managed services customer base.  The ADE position will be expected to develop and provide mentoring and training for the CSC engineering group.  This position will require attainment of expert level certifications related to their area of expertise (including but not limited to AVAYA ACE (equivalent), Cisco...

The Cloud Virtualization Engineer is responsible for the day-to-day provisioning, installation/configuration, operation, and maintenance of the virtual infrastructure.  The Cloud Virtualization Engineering role requires someone who is skilled in continuous delivery, cloud services, process development and automation. This role collaborates closely with cross-functional teams in operating and innovating the Cloud platform architecture and applications, and is a key participant who drives operating and service excellence supporting internal/external stakeholders and partners. The Cloud Virtualization Engineer will be experienced in supporting...

Summary The Business Consultant Intern will play a key role in client engagements, contributing to the development and delivery of Advisory Services. The intern will assist senior consultants with research, analysis, and client communication, gaining valuable experience in business consulting and the contact center industry.   The intern will also contribute to the development of Advisory Services tools, processes, and collateral.

Summary The Client Executive is responsible for selling all products and services offered in the C1 portfolio. This position must meet their assigned targets consistently while searching for growth opportunities with existing clients and new logos. This is accomplished by managing and developing client relationships.  

Summary The Senior Manager, Accounting is responsible for managing a team of accountants and the financial systems administrator. This position is also responsible for implementing and maintaining a system of internal controls to ensure company assets are adequately safeguarded and transactions recorded in compliance with both internal financial policies and US GAAP. The position works closely with the FP&A team, the Technical Accounting & Financial Reporting team, the Revenue Accounting team, and various other business unit leaders. 

Summary The Operations Manager is responsible for supporting the governance and business operations of the C1 Services Organization.  Includes oversight of Services Practices, Delivery, Finance, and Talent Management.  Direct responsibility for governance, business planning and Practice Reporting.  Works collaboratively with the Shared Services teams and the Sales teams to achieve C1 goals and objectives.

Summary The Director, Revenue & Technical Accounting is responsible for (i) leading the team in all aspects of technical accounting research and documentation, including focus on revenue recognition, of this fast-paced and growing organization as well as (ii) leading the organization’s financial reporting function.  This position is also responsible for maintaining and further building-out a strong system of internal controls around areas of responsibility.  As the organization continues to grow and increase in complexity, this position will also have a key role in outlining the overall strategy and vision of the technical...

Summary The Client Executive is responsible for selling all products and services offered in the C1 portfolio, with a strong focus on Contact Center technologies. This position must meet their assigned targets consistently while searching for growth opportunities with existing clients and new logos. This is accomplished by managing and developing client relationships.  

The Network Engineer III position provides IT infrastructure engineering for Network and infrastructure upgrades, changes, troubleshooting, relocation and migrations specializing in advanced Cisco solutions.

The Network Engineer II’s role is to ensure the stability and integrity of data and voice networks. This is achieved by planning, designing, and implementing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate fashion, and provide end user training where required.

Summary 

Summary The Advanced Diagnostic Engineer - RM CIO is responsible for serving as an escalation point to assist the C1’s Customer Success Center (CSC) engineers with managing, troubleshooting and supporting issues for C1’s maintenance and managed services customer base.  The ADE position will be expected to develop and provide mentoring and training for the CSC engineering group.  This position will require attainment of expert level certifications related to their area of expertise (including but...

Summary The Advanced Diagnostic Engineer - RM CIO is responsible for serving as an escalation point to assist the C1’s Customer Success Center (CSC) engineers with managing, troubleshooting and supporting issues for C1’s maintenance and managed services customer base.  The ADE position will be expected to develop and provide mentoring and training for the CSC engineering group.  This position will require attainment of expert level certifications related to their area of expertise (including but...

Summary: C1’s Product Marketing team is looking for a Product Marketing Manager to help drive C1’s Enterprise AI narrative and GTM initiatives. This role is responsible for supporting a wide variety of PMM functions including research, messaging and positioning, GTM support for C1 UC products as well as strategic partner portfolio products, enablement and partnership across multiple organizations to achieve the company goals. You will support and partner with a cross-functional team tied to all the GTM organizations in C1 and will work closely with senior leaders in sales strategy, marketing, and operations

A Technical Analyst (TA) responsible for Technical Documentation, preparing Architecture Standards, scheduling and running technical design sessions. The TA will ensure that the technical aspects of a project are well-documented, standardized, and communicated effectively. This role requires a good understanding of systems architecture, technical documentation best practices, and the ability to lead collaborative design sessions with cross-functional teams.

Summary: 

Summary The Enterprise Client Executive is responsible for selling all products and services offered in the C1 portfolio. This position must meet their assigned targets consistently while searching for growth opportunities with existing clients and new logos. This is accomplished by managing and developing client relationships.     Location This position is remote and is open to candidates in the Eastern U.S.

Summary: C1’s Product Marketing team is looking for a Product Marketing Manager to help drive C1’s Unified Communications (UC) narrative and GTM initiatives. This role is responsible for supporting a wide variety of PMM functions including research, messaging and positioning, GTM support for C1 UC products as well as strategic partner portfolio products, enablement and partnership across multiple organizations to achieve the company goals. You will support and partner with a cross-functional team tied to all the GTM organizations in C1 and will work closely with senior leaders in sales strategy, marketing, and...

Summary The Data Center Engineer III implements Data Center solutions projects based on Cisco, VMware and other major DC technologies. Assignments include consulting, implementing, documenting, migrating datacenter solutions and leading other Data Center engineers.

Summary 

The Senior Account Service Manager is responsible for managing a team of associates responsible for tracking, diagnosing and resolving incidents reported by maintenance and managed service customers. This is accomplished by understanding and adhering to processes and procedures of the MSSC to ensure timely and consistent results for the customer base.  The Senior Account Service Manager is also responsible for driving best practice process and procedure concerning their practice across the MSSC shiftteams ensuring that practice issues are handled consistently across all shifts in the MSSC. 

The Project Manager will be responsible for interfacing in complex projects with customers.  This position will be the trusted ConvergeOne customer interface and work closely with our architect and consulting teams in delivering success engagements.

Summary Maintain and support the organization’s critical business applications through best practices, under the direction and technical oversight of the Senior Applications System Administrator. The Applications System Administrator will be responsible for configuration, issue resolution, and day-to-day administration of one or several applications including ConnectWise, Microsoft CRM, and Ivanti in addition to other existing or future applications as needed.