Location:   This position is open to candidates located in Smyrna, Franklin, and Decherd, Tennessee. This role involves driving to customer locations and requires a candidate resides in close proximity to these areas.   Position Overview:  

Summary  The Customer Success Associate is responsible for supporting and nurturing customer relationships while working closely with customers to ensure smooth onboarding, driving product adoption, and promoting long-term customer satisfaction and retention. This role will work to build a foundation in customer success while working with a collaborative, cross-functional team. 

Location: This is a 100% onsite position based in Los Angeles, California. Position Overview: The Network Engineer I provides IT infrastructure engineering for network and infrastructure upgrades, changes, troubleshooting, relocation and migrations specializing in advanced Cisco and other vendors solutions.

The Systems Administrator provides Tier 1 customer support via telephone, email or in person communications. A system Administrator is responsible for the day-to-day administration and support of ConvergeOne’s customer’s communication systems and applications.

Summary The position of Sales Enablement and Operations Program Manager assists ConvergeOne in instilling quality and learning best practices across our field team, consisting of Account Executives, Sales Engineers, and post-sales teams. This role works with C1’s Global Sales Organization to create and deliver tools, processes, and training that elevate the quality of the sales teams. This role will also conduct end-to-end training needs to increase sales effectiveness and ultimately drive more revenue. This is a hands-on role that will have a solid track record of delivering enablement of varying degrees of technical and/or business complexity.

The System Technician provides installation, repair and maintenance support for all telecommunication systems.  This position must be able to work with customers and project managers to build and prepare systems for field deployments, work with Service Desk on Incident Management Tickets and perform system maintenance routines. The System Technician must be well versed in telecommunications systems such as IP PBX Equipment, off the shelf server platforms, Operating Systems and systems software administration. Identify areas of improvement and work with services team to document and update processes.

The Software Developer III plays an important role in the support and development of the Converge-One applications, supported by the IT team. The Software Developer’s role is to help plan, design, develop, launch, and maintain the systems and solutions in support of core organizational functions. This will include helping resolve performance issues and support tickets, identifying and recommending solutions to remediate chronic issues and poor performing software, identify ways to improve productivity, and helping to implement best practices related to software development, including coding standards, integration and security best practices.

Summary The Business Systems Architect is responsible for designing and implementing information systems that support C1’s business objectives.  This position must possess a blend of technical expertise, strategic thinking, and effective communication skills to bridge the gap between business requirements and technological solutions.  This role is responsible for highly strategic planning, design, evaluation as well as risk management while simultaneously interacting with various key stakeholders throughout the enterprise to ensure business needs are met and consistent with the overall company strategy.

Summary The Field Services Technician – Dedicated works to provide quick response to customer requests for network support. The tasks performed will include but not be limited to, system, device, OS, software and applications troubleshooting and problem evaluation as well as performing and/or supporting the necessary troubleshooting required to return the equipment to functional status. The Field Service Technician – Dedicated will also be instrumental in preparing reports for any un-solved issue and follow escalation process.  This position is dedicated 100% to a specific client. 

Summary The Director, Revenue Accounting works closely with the VP, Corporate Controller in the overall strategy and build-out of the Revenue Accounting team (roles/responsibilities/skillsets) in order sufficiently support the organization’s growth objectives, including through acquisitions as well as organically through new customer solutions.  This position plays a critical role in the assessment and documentation of complex revenue transactions to ensure the accounting is in conformity with Generally Accepted Accounting Principles.  It has a deep understanding of the revenue recognition accounting standards, including specific to the IT Industry, and provides guidance to Finance, Sales,...

The Project Manager will be responsible for interfacing in complex projects with customers.  This position will be the trusted ConvergeOne customer interface and work closely with our architect and consulting teams in delivering success engagements.

Summary Maintain and support the organization’s critical business applications through best practices, under the direction and technical oversight of the Senior Applications System Administrator. The Applications System Administrator will be responsible for configuration, issue resolution, and day-to-day administration of one or several applications including ConnectWise, Microsoft CRM, and Ivanti in addition to other existing or future applications as needed. 

Summary The Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic.  This position primarily focuses on solving business challenges for the ConvergeOne’s customers with Outcome Based solutions that includes strategic products and services.   The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs.  The Solutions Architect is well versed in all market offerings in their area of...

Summary The Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic.  This position primarily focuses on solving business challenges for the ConvergeOne’s customers with Outcome Based solutions that includes strategic products and services.   The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs.  The Solutions Architect is well versed in all market offerings in their area of...

The SharePoint Developer will both support the day to day Developer/Administrator functions of the SharePoint environment and development of solutions to support the growing business needs of the enterprise. This individual will apply proven communication skills and problem-solving skills, collaborate with various teams within the business, and demonstrate a knowledge and understanding of best practices within the application and enterprise environment.

Summary The Senior Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic.  This position primarily focuses on consulting with ConvergeOne’s Enterprise Customers to develop solid strategies with Outcome Based solutions that deliver measurable results thru ROI and TCO models. The position is responsible for assessing customer needs and tailoring customized architectures that have strategic value and are complex in nature to fit business needs.  The Senior Solutions Architect is well...

Summary As an AI Developer, you will be responsible for designing, developing, and deploying AI models and systems that drive meaningful outcomes for our customers. You will collaborate with cross-functional teams to identify opportunities for automation, optimization, and innovation. This role requires a strong foundation in machine learning, deep learning, and data science, as well as a passion for solving challenging problems.

Summary The Manager, Software Release Management is responsible for managing a team of technical associates responsible for reporting and implementing software updates for managed service customers. This is accomplished by understanding and adhering to processes and procedures of the functional area to ensure timely and consistent results for the customer base.

Summary The Business Analyst’s role is to analyze, specify and validate the business needs of the organizations. In this role, the BA will plan, design, develop, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Business Analyst is also responsible for supporting the development process, and ensuring that project deliverables are met according to specifications. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments.

Summary The NetSuite Developer plays an important role in the support and development of the Converge-One applications, supported by the IT team. The NetSuite Developer’s role is to help plan, design, develop, launch, and maintain the systems and solutions in support of core organizational functions. This will include helping resolve performance issues and support tickets, identifying and recommending solutions to remediate chronic issues and poor performing software, identify ways to improve productivity, and helping to implement best practices related to software development, including coding standards, integration...

Summary The Senior Manager, Accounting is responsible for managing a team of accountants and the financial systems administrator. This position is also responsible for implementing and maintaining a system of internal controls to ensure company assets are adequately safeguarded and transactions recorded in compliance with both internal financial policies and US GAAP. The position works closely with the FP&A team, the Technical Accounting & Financial Reporting team, the Revenue Accounting team, and various other business unit leaders. 

Summary The Advanced Diagnostic Engineer - RM CIO is responsible for serving as an escalation point to assist the C1’s Customer Success Center (CSC) engineers with managing, troubleshooting and supporting issues for C1’s maintenance and managed services customer base.  The ADE position will be expected to develop and provide mentoring and training for the CSC engineering group.  This position will require attainment of expert level certifications related to their area of expertise (including but...