C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

The Systems Administrator provides Tier 1 customer support via telephone, email or in person communications. A system Administrator is responsible for the day-to-day administration and support of ConvergeOne’s customer’s communication systems and applications.

#LI-JM1

• Performs system administration and software translation changes for customer communication systems to include IP-PBX, Voicemail, Call Center systems and associate systems
• Provides Tier 1 support for Incident Management issues reported, initial triage/troubleshooting and dispatch/escalations when necessary
• Keeps detailed records of requests and information related to work performed
• Assists other team members on large projects as needed
• Supports user access and account set up, perform password resets and customer/end user training
• Manages endpoint device orders, purchases and inventory
• Manages Business Unit projects
  • Station/user additions, changes and removals
  • Station/user feature activation and training

 Additional Specific Duties and Responsibilities:

• Participates in Emergency On-call schedule
• Monitors and responds to system alert and notifications from UC Management Platform
• Creates and updates customer, system and process related documentation

• Five or more years of project planning of IP-PBX installations and administration
• Knowledge of Avaya Communication Manager, Avaya Voice Messaging systems and Avaya Call Center systems administration
• Strong understanding of IP-PBX design in regards to trunks/groups, routing, COS, COR and station feature configurations
• Strong problem solving, decision making, negotiation and organization skill are essential
• Excellent verbal and written communication skills are essential
• Proficient with Avaya Administrations tools
• Proficient with Microsoft applications (Word, Excel, Visio and PowerPoint) 

Desired/Preferred Qualifications:

• Bachelor’s degree in Computer Sciences, Engineering or Business related field
• Avaya Certifications (ACA or ACS)
• Project Management Institute (PMI) certification

C1 BENEFITS

* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser)
* HSA with + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision (2 plans: 12-month and 24-month frames allowance)
* FSA Plans (Healthcare, Dependent care and Limited Purpose)
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Term Disability
* Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments)

* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Wellness via Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Volunteer Time Off

* On Demand Pay (Daily Pay)

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm<http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm>

Notice of E-Verify Participation

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>

Right to Work

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf<https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf>