C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

The System Technician provides installation, repair and maintenance support for all telecommunication systems.  This position must be able to work with customers and project managers to build and prepare systems for field deployments, work with Service Desk on Incident Management Tickets and perform system maintenance routines. The System Technician must be well versed in telecommunications systems such as IP PBX Equipment, off the shelf server platforms, Operating Systems and systems software administration. Identify areas of improvement and work with services team to document and update processes.

#LI-JM1

• Performs installation, changes and maintenance of Avaya IP PBX/VoIP and associated equipment
• Ensures quality installation of equipment to manufacture standards
• Performs software and firmware updates to system processors, system circuit packs, IP stations, and associated equipment
• Keeps detailed records and documentation related to system installation information
• Performs maintenance analysis and troubleshooting on Avaya equipment and associated peripheral equipment
• Keeps detailed records of maintenance tickets, trouble resolution and documentation related to maintenance activity
• Provides cutover support and assistance whenever called upon
• Provides Tier 2 support for Incident Management ticket resolution process 

Additional Specific Duties and Responsibilities

• Participates in Emergency On-call schedule
• Monitors and responds to system alert and notifications from UC Management Platform
• Creates and updates system performance and capacity planning reports

• Five or more years’ experience in the installation and maintenance of Telecommunications Systems
• One or more years of Avaya PBX system administration experience
• Ability to work with little or no supervision
• Skills should be sufficient to be a “Lead Technician”
• Excellent verbal and written communication skills
• Strong problem solving, decision making skills and interpersonal relationship skills
• Proficient with Microsoft Word, Outlook, PowerPoint, & Excel 

Desired/Preferred Qualifications:

• Bachelor’s degree in Computer Sciences, Engineering or Business related field
• Avaya Certifications (ACA or ACS)
• CCENT and/or strong understanding of LAN/WAN - Route/Switch technologies and protocols that support VoIP
• MCSA and/or equivalent experience with Microsoft Server supporting application delivery

C1 BENEFITS

* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser)
* HSA with + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision (2 plans: 12-month and 24-month frames allowance)
* FSA Plans (Healthcare, Dependent care and Limited Purpose)
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Term Disability
* Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments)

* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Wellness via Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Volunteer Time Off

* On Demand Pay (Daily Pay)

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm<http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm>

Notice of E-Verify Participation

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>

Right to Work

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf<https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf>