C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.
Summary
The Technical Success Manager (TSM) is a customer-facing leader responsible for ensuring customers achieve their business and technology objectives. The TSM drives solution adoption, optimizes performance, and identifies opportunities for technology evolution, including cloud transformation and AI-driven enhancements. This role provides technical governance, proactive solution planning, and escalation support while collaborating with internal teams to enhance service delivery and align technology solutions with business goals.
Essential Functions
Required Qualifications
Desired/Preferred Qualifications
Required Competencies and Key Behaviors
Competency | Key Behaviors |
Building Relationships | · Establishes and maintains support from key stakeholders in the business unit to identify, then achieve, objectives, values and outcomes · Builds formal and informal professional networks, and extends these networks within and beyond business boundaries |
Business Acumen and Knowledge of the Organization | · Solicits information on the organization’s direction, goals and strategy to determine how business initiatives can best add value to the organization · Promotes decisions and recommendations on behalf of the business that are clearly linked to the organization’s strategy and financial goals, · Resolves cross-business issues in a context-driven manner |
Influencing Others | · Communicates business goals, objectives and priorities in a persuasive manner that builds support, agreement or commitment · Takes actions that directly or indirectly influence others to create support, gain trust and motivate actions in others or win concessions persuasively |
Strategic Planning and Thinking | · Develops business plans that meet the architecture/technology needs of the organization · Considers: · The organization’s priorities, strategies, and goals · Emerging technologies ·Industry trends ·Economic viability |
Results Orientation | · Engages business management in resolving trade-offs of time, cost, quality, risk and schedule constraints · Ensures that goals are achieved · Supports the swift resolution of issues and problems among teams · Takes calculated risks to achieve results |
C1 BENEFITS
* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser)
* HSA with + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision (2 plans: 12-month and 24-month frames allowance)
* FSA Plans (Healthcare, Dependent care and Limited Purpose)
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Term Disability
* Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments)
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Wellness via Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Volunteer Time Off
* On Demand Pay (Daily Pay)
Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.
EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm<http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm>
Notice of E-Verify Participation
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>
Right to Work
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf<https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf>
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