ConvergeOne

Microsoft Licensing Specialist

Job Locations US-Virtual Office
Position Type
Regular Full-Time
Requisition ID
2024-6467
Category
Customer Service/Support

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

 

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

 

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary

This position will be a member of the Microsoft and Cloud Presales team, which focuses on Microsoft technologies. This role will have a deep focus on the Microsoft Volume Licensing and Microsoft Cloud Solutions Provider (CSP) Program. In a consultative manner, the Microsoft Licensing Specialist will advise, guide, and develop customer licensing solutions at an SMB and enterprise level. The Microsoft Licensing Specialist must be knowledgeable and passionate about guiding customers’ adoption in all aspects of their adoption journey. This position will also be responsible for defining the customer requirements, delivering the proposed agreement, defining solutions, leveraging vendor relationships and tools, and defining potential professional services.

Responsibilities

Essential Functions

  • Ensures quotes, licensing contracts, and orders are completed accurately with established SLA’s
  • Provides proactive communication to stakeholders on the status of contracts, quotes, and orders
  • Ensures customer compliance of contractual and licensing obligations
  • Understands the various compliance-related details of each part of the overall process
  • Manages and delivers quoting, contracts, orders, and amendments requests
  • Reconciles actual customer license seat usage against license agreements
  • Facilitates contract amendments between the customer and Sales Operations
  • Understands the business needs and unique requirements of the supported customer segment
  • Provides timely resolution of purchase order pricing, quoting or contract discrepancies
  • Responsible for identifying and resolving licensing issues including educating internal team members and customers
  • Fosters an environment of continuous improvement
  • Actively identifies workflow issues that impact the ability to properly support customers
  • Remains up-to-date and current with any Microsoft Licensing or process changes, both internally and externally

 

Qualifications

Required Qualifications

  • Currently holds or ability to earn one or all the following:
    • MS-900: Microsoft 365 Fundamentals
    • AZ-900: Microsoft Azure Fundamentals
    • GetLicenseReady Certification
  • 5+ Years of Microsoft Selling experience
  • Familiarity with Microsoft licensing programs and terminology
  • High level of attention to detail
  • Proficient in MS Office tools: Outlook, Excel, PowerPoint, Word, Teams

Additional Information

C1 BENEFITS

* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser)
* HSA with + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision (2 plans: 12-month and 24-month frames allowance)
* FSA Plans (Healthcare, Dependent care and Limited Purpose)
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Term Disability
* Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments)

* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Wellness via Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Volunteer Time Off


Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm<http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm>

 

Pay Range

$110,000 - $155,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.


Notice of E-Verify Participation
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>

Right to Work
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf<https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf>

 

 

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